Return Policy

We hope you love your Pola Palma pieces, but if for any reason you are not satisfied, we are happy to offer store credit for unworn items that are sent back within 7 days of receiving your order.  Returned merchandise should be accompanied with the original packaging and must not show any signs of wear.

Only EXCHANGES, NO REFUNDS. Only Store credits or Online Codes.

To request a return, email sales@polapalma.com within 7 days of receiving your item(s). You will be provided with a "RA" please include this RETURN AUTHORIZATION and your order # in the package. 

Unauthorized returns will not be accepted. The code is valid for 72 hours, after that we will no longer accept your return.

For tracking purposes, we request that you provide us with the shipping details via email. Once we receive the returned item, you will receive an automated email notification confirming your store credit. 

Outbound shipping costs from the original order are non-refundable.

Pola Palma does not offer repairs. However, if your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at sales@polapalma.com within 7 days of purchase. Please include photos of the damaged item(s) for review.

 Pola Palma is not responsible for maintenance or improper care of the jewelry. Please view Product Care & FAQ tabs for more details.

 Pola Palma is not responsible for any jewelry not purchased directly from this website. Please contact the retailer from which your original purchase was made for assistance.

Please note that shipping costs are not refundable.

Pola Palma  reserves the right to refuse a return on any items received back in unsatisfactory condition.

Personalized Jewelry
Personalize Jewelry will take 14 business days regardless of the shipping method selected at checkout. 
ALL PERSONALIZED JEWELRY IS CONSIDERED “FINAL SALE” - NO EXCHANGE NO REFUND 

International Shipping

We are not responsible for any tariffs or customs regulations. We are not responsible for any duty/import/taxes/customs/etc charges you may incur. 

Lost Packages
Once your order is packed, we give it to the courier for safe delivery. If your package is lost, damaged, or stolen during transit or after delivery, please contact the courier first to file a lost shipment claim through either UPS Claims or USPS Mail Search.

We are not responsible for lost US domestic packages but will do our best to help. Lost package claims must be submitted within 30 days of shipment. If the package was marked delivered, the claim must be filed within 7 days of delivery.