You will receive an email confirmation of your order once the transaction has been successfully processed at checkout. Be sure to double check the email entered when placing your order. If the notification hasn’t made it to your inbox, it can sneak into your spam
folder.

We strive to fulfill orders within 3 Business Days (Monday -Friday)
You will receive a tracking confirmation once the shipping label has been printed. Please allow 1 to 2 business days for tracking updates as our team packs your order and hands it off to our UPS pick-up.
Please note that processing times may be delayed during high volume periods such as online sales, restocks, and during the holidays.
Customers will be notified if processing times are longer than 5 business days.

Returns and exchanges are valid within 7 days from the ship date. Please visit our Returns Page to either return or exchange items in your order. You will be guided
through the process and issued a return label to send your item(s) back. Returns for refund are subject to a $10 return handling fee.
*Items purchased on Final Sale cannot be returned or exchanged.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Pola Palma accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• Klanar

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

We will honor sale pricing for unfulfilled, qualifying orders placed within 24 hours of the start of a sale.